(Pre) Intermediate Reading Comprehension Exercise 1

This first intermediate level English reading comprehension exercise comes with a reading passage for comprehension and 5 multiple choice reading questions to assess your comprehension skills. You cannot skip any question and have to answer all of them. When you finish this online English reading test, you will see your results instantly.

Pre Intermediate Level English Reading Comprehension Exercise 1

Read the intermediate paragraph and choose the best answer to each reading question.

You have the rights to get the best out of what you’ve purchased. It is also your right to complain when you are not satisfied with the products and services. Companies’ primary goal for the success of the business is to provide customer satisfaction. Complaining may be negative to the name of the company, but this will be helpful to improve the quality of products and services a company offers.

Going to a shop to say and show that a shirt faded after the first wash. You’d say, “It’s surprising such a fine shop as yours does this.” Try not to show your anger, it is much better that you show concern for the shop instead. Praise the store and say that you expect satisfaction from it. You also need to keep your cool. Tell the persons you are not angry at them.

When I complained to a phone company, I said to a woman, “I’m trying to keep the anger out of my voice because I know this is not your fault.” She laughed and was very helpful. Never raise your voice to the person at the other end of the line when you are trying to complain even if he or she is the one at fault. Bursting in anger would only worsen the situation. If you find it hard to control your anger just provide written comment or suggestions to the company.

1. What are the different ways people can complain based on the passage?

 
 
 
 

2. What is the good effect of complaining to companies?

 
 
 
 

3. What is the passage mainly about?

 
 
 
 

4. What does satisfaction mean?

 
 
 
 

5. What or whom is the passage for?

 
 
 
 

Question 1 of 5

To practice your reading comprehension skills, you can take more reading exercises. Click here to view the whole list of intermediate level reading passages and comprehension exercises. All of our reading exercises are free.

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Title & Link: (Pre) Intermediate Reading Comprehension Exercise 1
Summary: This first intermediate level English reading comprehension exercise comes with a reading passage for comprehension and 5 multiple choice reading questions to assess your comprehension skills.